We would like you to tell us what you think about the service we provide at this pharmacy.
If you have any comments, suggestions or complaints please speak to a member of staff.
We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.
We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.
Our Complaints Manager will give you further information. The Complaints Manager can be contacted on help@happypharmacy.co.uk.
You may wish to contact the Parliamentary and Health Service Ombudsman to review your case. Their details are as follows:
Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Complaints Helpline: 0345 0154033
This helpline is open 09.30-17.30 Monday to Friday
Website: www.ombudsman.org.uk
Email: phso.enquiries@ombudsman.or.uk
Fax: 0300 061 4000
You also have the right to contact NHS England:
NHS England
PO Box 16738
Redditch
B97 9PT
Email: england.contactus@nhs.net
Our aim is to give you the highest possible standard of service and we will try to deal swiftly with any problems that may occur.